CVS Caremark® Mail Service Pharmacy

For medications you fill regularly

Your plan may have a mail order option for prescription drugs. Most prescription drugs are available through our mail order pharmacy. This may be a great option if you take medications regularly.

Prescription mail order is convenient and may help you save money.

Your drugs will be delivered to your door. Or you may choose other locations.
You can get up to a 90-day supply for most medications.*

*Federal or state limitations may apply.

Get started with mail order

Step 1: See if your medication is available through mail order

Some medications aren’t available through mail order. To see which drugs are available, check your plan formulary (drug list) or call us at the number on your member ID card.

Check our Medicare drug list

Step 2: Choose how to sign up

Visit your secure member website
Sign up online

Call us toll free at the number on your member ID card

Complete the sign-up form

Mail Service Order Form

Mail Service Order Form (Spanish)

Then mail it to:

CVS Caremark Mail Service Pharmacy
PO BOX 94467
PALATINE, IL 60094-4467

Let us know how you want to pay for your order. That way you can avoid processing delays. You have options such as all major credit and debit cards, electronic check and more. Call us to learn about your options.

Quick tip: Ask your doctor to send an electronic prescription (e-prescribe) to mail order. Give your doctor this number to send your prescription to us: NPI 1033185186.

What happens after an order is placed?

Once we receive your order:

We’ll check to make sure we have all the information we need to process your order. We’ll contact you or your doctor if we need additional information.

If your order is for a new prescription:

And you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays.
And your doctor gave us a script, we’ll need your approval to ship it unless you have a history of using our mail order service in the last 12 months. If you do, we’ll ship your order as soon as it’s processed.

If your order is a refill:

And you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays.

How long does it take for delivery?

Your mail order prescription standardly arrives within 7 to 10 days after we process your order.

Keep in mind: Some prescriptions require you to sign for the delivery. Call us to learn if your drug requires a signature upon delivery.

What are some reasons why my order may be delayed?

Some reasons why your order may be delayed are:

We don’t have your payment information on file
We don’t have your consent to ship the order
Severe weather that affects mail delivery
Your medication has special rules, such as prior authorization. We’ll have to contact your doctor to get it.
Your doctor sent a new prescription. We may need your approval prior to shipping it to you.

Call us at the number on your member ID card to learn about your options, including any options to get an emergency supply.

Other mail order questions

Can I manage my mail order prescriptions online?

Yes.
Log in to your secure member website

Can I have my prescriptions delivered to an address different than my own or a temporary address?

Yes. Generally you can choose an alternate shipping address. Some restrictions may apply.

Can I fill a prescription for a controlled substance by mail?

Generally, yes, but state and federal laws may apply.

Can I return medications ordered by mail?

Generally, we can’t accept returns on prescriptions ordered through mail order. Some exceptions may apply. Just give us a call at the number on your member ID card to learn more.

You can get prescription drugs shipped to your home through mail order. Typically, prescriptions arrive within 7 to 10 days. Call the number on your ID card if you don't receive your medications within this timeframe.

We're here to help!

Members:
Email us or call Member Services at the number on your ID card.

Don’t have your ID card handy?
Find a phone number

Not yet a Member?
Email us or call an Innovation Health representative at 1-800-572-7124 (TTY: 711), Monday to Friday, 8 AM to 8 PM

We speak your language: We have free interpreter services to answer questions you may have about our health or drug plan.
Get help from an interpreter

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Members

For medications you fill regularly

Get started with mail order

Step 1: See if your medication is available through mail order

Step 2: Choose how to sign up

What happens after an order is placed?

How long does it take for delivery?

What are some reasons why my order may be delayed?

Other mail order questions

Can I manage my mail order prescriptions online?

Can I have my prescriptions delivered to an address different than my own or a temporary address?

Can I fill a prescription for a controlled substance by mail?

Can I return medications ordered by mail?

We're here to help!

We speak your language

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